Support pricing
Contents
The core of Support is free. There is no ticket cap and no per-seat charge. You pay only for opt-in pieces, and only after we tell you the price.
What's free
The widget, the inbox, every channel, workflow automation, and historical imports are free to use.
Limits
These are product limits, not a free-plan quota. They apply on every plan.
| Limit | Value |
|---|---|
| Tickets | No cap |
| Seats | No per-seat charge |
| Email addresses per project | 10 |
| Email attachment size | 10 MB per file |
| Slack or Teams files re-hosted onto a ticket | 20 MiB per file, 20 files per message |
| GitHub repositories monitored | 100 |
| Widget API | 30 requests per minute per browser session or IP, and 3,600 per hour per project |
| Workflows ticket API | 120 requests per minute and 1,200 per hour per team |
| Ticket recovery emails | 3 per hour for the same email address |
The AI agent
The AI agent is in beta. It is opt-in, and it is not enabled for every project. It is free while it is in beta. We will set a price later, and we will tell you before any charge starts.
When it is on, the agent drafts replies for your team to review. You choose whether a How-to draft is sent to the customer. Diagnostic and billing drafts stay private notes.
Self-driving
When your tickets feed Self-driving and it opens a pull request, that PR is billed at $15, with your first three each month free. Reports are always free, nothing merges without a human, and a PR that wasn't worth it is refunded. See Self-driving pricing for the details.